Got Questions? We’ve Got Answers.

Find everything you need to know about shipping, returns, authenticity and payments below. Still need help? Contact us anytime at Info@turtustrends.com

Shipping

Yes. We offer free tracked UK shipping on all orders and worldwide delivery at checkout.

How long does delivery take?

  • UK: 1–3 working days
  • International: 5–10 working days depending on location

Can i return an item?

Yes, items can be returned within 14 days of delivery if they’re unworn, unwashed, and in original condition with tags.

How do i start a return?

Email us at support@turtustrends.com with your order number and we'll guide you through the process.

Are your products genuine?

Yes. Every piece is 100% authentic, sourced through our trusted supplier network. We guarantee authenticity or your money back.

Can you source specific pieces?

Yes - use our source a piece form to request any brand, size or budget.